Version
Current website terms
Effective date: 1 January 2026
By accessing or using this website, you agree to these terms and conditions. If you do not agree, please do not use the website.
Who these terms apply to
Website use, not clinical treatment consent
These terms apply to the use of the PromoteHealth website. Any clinical care, assessment, or treatment is also subject to separate professional, booking, and consent processes where relevant.
At a glance
The main points most visitors need
This summary helps visitors quickly understand the role of the website before reading the full terms below.
Information only
Website content is provided for general information and does not replace individual medical assessment or advice.
Third-party booking
Online bookings and some payment steps may be handled through trusted third-party services such as Square.
Separate privacy details
How personal and health-related information is handled is explained in the privacy and cookie policies.
Full terms
Detailed terms and conditions
Appointments
Appointments can be booked online or by contacting us directly. Please ensure you provide accurate information when booking so we can offer appropriate care.
Cancellations
Appointments cancelled with less than 24 hours’ notice may be charged in full. This allows us to offer the time to other patients.
Payments
Payment is required at the time of booking or immediately after your appointment unless otherwise agreed.
Insurance
If you are using private health insurance, you are responsible for ensuring your treatment is authorised and covered by your policy.
Online services
Online physiotherapy and coaching are provided based on the information available during the session and may not replace an in-person assessment where clinically necessary.
Liability
All advice and treatment plans are based on the information provided and clinical assessment. Outcomes may vary depending on individual circumstances and adherence to the plan.
Contact
If you have any questions about these terms, please get in touch.